Refund & Cancellation Policy

1. Who processes your payment

Payments are processed by Creem, our merchant of record. Creem collects and stores card and billing data on its own infrastructure; huntique never sees your card number. Subscription management, invoicing, tax handling, and payment retries are all performed through Creem.

2. Recurring subscriptions

How to cancel

1. Open huntique and go to Profile → Manage subscription.
2. You'll be sent to the Creem customer portal.
3. Click Cancel subscription.

Cancellation is also accepted by email at support@huntique.club — we'll cancel on your behalf within 1 business day.

What happens after cancellation

• Your subscription stays active and entitlements remain unlocked until the end of the period you already paid for.
• No further charges are made.
• At period end, your account reverts to the free tier. Content you created with paid entitlements (e.g., extra-large rooms) remains accessible according to its normal lifecycle, but new uses of paid features will require resubscribing.

Refunds on subscriptions

• Already-paid subscription periods are non-refundable when you cancel a subscription you've been actively using, except for the cases listed in section 5 (billing errors), section 6 (service outage), and section 7 (statutory consumer rights).
• If a renewal charged within the last 7 days and you had not used the new period yet, contact us and we will refund that renewal in full.

3. Event-based plans

For larger events we may arrange a custom one-time plan tied to a specific event date you set (see the contact note on the Pricing page; for example, a festival weekend pass for a host). Because our cost to reserve event capacity is incurred up front, any such one-time event plan follows a sliding refund schedule:

4. Trials and promotions

If a plan offers a free trial, you will not be charged during the trial; you can cancel at any time during the trial without being billed. If you do not cancel before the trial ends, the subscription will begin and section 2 applies.

5. Duplicate charges and billing errors

If you are charged twice for the same period, charged for a plan you didn't subscribe to, or charged after a successful cancellation, contact support@huntique.club with the order id or the date and amount of the charge. We will refund the erroneous amount in full, typically within 5 business days. Refunds are issued to the original payment method.

6. Service outage refunds

If huntique is unavailable in a way that materially prevents you from using a paid feature you were entitled to — for example, hosting a room during an event window you paid for — you can request a pro-rated refund for the affected period. Contact support@huntique.club with a description of the outage and the timeframe.

7. Statutory consumer rights

Where mandatory consumer-protection law applies (including the Korean Act on Consumer Protection in Electronic Commerce and the EU/EEA right of withdrawal for digital content), nothing in this policy limits those rights. In particular:

• You can request a refund within 7 days of purchase for digital goods you have not yet started consuming. For huntique, "started consuming" means you have used a paid entitlement (e.g., created a room above the free-tier capacity).
• If you have started consuming the digital content immediately after purchase and you affirmatively waived the withdrawal right at checkout (where this is required for instant access), the statutory withdrawal period may not apply.

8. How to request a refund

1. Email support@huntique.club with the subject line "Refund request".
2. Include the order id (visible in your Creem receipt email), the email used at checkout, and a short description of the reason.
3. We reply within 2 business days. If approved, the refund is issued through Creem to your original payment method and typically appears in 5–10 business days, depending on your bank.

9. Chargebacks

Please contact us first — we'll always try to resolve a billing issue quickly. Chargebacks initiated without first contacting us may result in the associated huntique account being suspended pending review of the underlying claim, both to protect us from fraud and to allow a clean investigation. We do not retaliate against legitimate chargebacks where contact in good faith was not feasible.

10. Policy changes

We may update this policy. Material changes will be announced inside the app at least 14 days before they take effect and reflected in the "Effective date" above. Charges made before a change are governed by the policy that was in effect on the date of purchase.